Privacy Policy

1. Who we are

Viducer ("we", "us") is an AI video production service that turns your scripts and voiceovers into finished videos. This policy explains what information we collect, why we collect it, and how we handle it when you use our website and services (the "Service").

2. Information we collect

• Account information. When you sign in with Google or email, we receive your name, email address, and profile picture from your identity provider. We never see or store your Google password.
• Content you upload. Voiceover audio files, scripts, reference links, images, titles, and creative instructions you provide to produce videos.
• Generated content. The videos, transcripts, and production artifacts (scene plans, sourcing selections, progress reports) the Service creates for you.
• Usage and technical data. Log data such as IP address, browser type, pages visited, job status, error reports, and approximate usage costs — used to operate, secure, and improve the Service.
• Payment information. Payments for plans and credit packs are processed by Dodo Payments. We receive the plan or pack you bought, the amount, the payment status and basic payment details such as the payment method, card network and issuing country; we never see or store your full card number.

3. How we use your information

• To provide the Service: transcribing your audio, directing, sourcing footage, and rendering videos.
• To operate your account, show your production history, and deliver your files.
• To secure the Service, prevent abuse, and enforce fair-use limits.
• To improve reliability and quality, including debugging failed productions.
• With your permission, to measure advertising performance and help show relevant ads through Meta.
• To communicate service updates. We do not sell your personal information.

4. Service providers (processors)

We rely on trusted infrastructure and AI providers to run the Service. Your data is shared with them only as needed to provide the Service:

• Cloud hosting, database, authentication and file storage providers
• Background processing infrastructure that runs video production
• Dodo Payments (checkout, subscriptions, invoices and refunds)
• AI model providers that power planning, image and video generation, style analysis, voice and transcription
• Media search services and public archives used to find footage

5. Storage and retention

Your uploads and generated videos are stored privately and served through short-lived signed links. You can request deletion of your account and content at any time by contacting us; we delete or anonymize data within 30 days except where retention is required for security, billing, or legal reasons.

6. Your rights

You may access, correct, export, or delete your personal information. Contact us at support@viducer.ai and we will respond within a reasonable time. If you are in a jurisdiction with specific data-protection rights (e.g. GDPR), those rights apply to your data.

7. Cookies

We use essential cookies to keep you signed in and to protect the Service. If you allow advertising cookies, we use Meta Pixel, provided by Meta Platforms, to measure page visits and completed registrations and help show relevant advertising on Facebook and Instagram. Meta may receive page addresses, browser and device information, IP addresses, cookie identifiers, and information about ad clicks. Meta may associate this information with your Meta account under its own privacy policy.

With the same permission, we use Google Tag Manager, Google Analytics and Google Ads, provided by Google, to measure page visits, sign-ups and how our ads perform. Google may receive page addresses, browser and device information, IP addresses, cookie identifiers, and information about ad clicks, and processes it under its own privacy policy.

Advertising tracking is optional. You can reject it and continue using Viducer, or change your choice here at any time. We remember your choice for six months. We do not include your uploaded voiceovers, scripts, generated videos, or passwords in our advertising events. We also keep a limited registration measurement record linked to your account to prevent duplicate registration events; it is removed when the account is deleted. Browser restrictions and your preferences can limit measurement. Meta Privacy Policy · Google Privacy Policy · How Google uses information from sites that use its services

8. Children

The Service is not directed to children under 13, and we do not knowingly collect their data.

9. Changes

We may update this policy as the Service evolves. Material changes will be reflected on this page with a new "Last updated" date.

10. Contact

Questions about privacy: support@viducer.ai